At PureFitSupps, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help. Our Return and Refund Policy is designed to make the process as easy as possible. Please read the information below to understand how returns and refunds work at PureFitSupps.
Eligibility for Returns and Refunds We accept returns and offer refunds under the following circumstances:
- Defective or Damaged Products: If you receive a product that is damaged or defective, we will provide a full refund or replacement at no additional cost to you.
- Incorrect Orders: If we made a mistake with your order (e.g., wrong product shipped), we will send you the correct item or issue a full refund.
- Product Not as Described: If the product you received is not as described on our website, we will either replace it or issue a refund.
How to Initiate a Return If you are eligible for a return or refund, please contact our customer support team at support@purefitsupps.com within 30 days of receiving your order. In your email, include:
- Your order number
- A description of the issue (e.g., defective, incorrect, or not as described)
- Photos of the damaged or incorrect items (if applicable)
Once we receive your request, our team will review the details and guide you through the return process. If approved, you will be instructed on how to return the product.
Returning Products To return an item, please ensure that:
- The product is in its original, unopened packaging (if the product has been opened, returns may not be accepted unless defective).
- All items, including any accessories or promotional gifts, are returned.
- You use a trackable shipping service to send the product back. This ensures that both you and we can track the return in case of any issues.
Non-Refundable Items Please note that opened products or products that have been used are not eligible for a refund or return, unless they are defective. This policy is in place for health and safety reasons, as supplements can’t be resold once opened. Additionally, any products marked as final sale are non-returnable.
Refund Process Once we receive your returned item and verify its condition, we will process your refund. Refunds are issued to the original payment method used at checkout. Depending on your payment provider, it may take up to 10 business days for the refund to appear in your account.
Contact Us If you have any questions about our return or refund policy, please feel free to reach out. We are committed to resolving any issues quickly and efficiently. You can contact us via email at [contact@purefitsupps.com] or call us at [insert phone number].
Thank you for shopping with PureFitSupps! We appreciate your trust and aim to provide the best products and service to help you on your health journey.
Legal Entity Information:
PureFitSupps
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